Shipping and Returns Policy

We stand behind every formula because they work. We want our customers to be confident about their first purchase.

Returns are accepted within 30 days of purchase: products must be at least 60% full and unaltered.

Skincare kits, sets, and bundles are final sale and cannot be returned.

To initiate a return, contact support@SensitiveSkinBrand.com.

To return a product, email us for a free return label. All refunds will be credited to your original form of payment. Once returns have been received, refunds may take up to 5 days to process. We are unable to refund shipping.

Any products that of which more than 50% were used, products that were  tampered and filled with other fluids or substances are not refundable.
Items that have been damaged or lost from personal usage, i.e., dropped, spilled, etc. — are not refundable.

Items purchased from another retailer are not eligible for a refund from Sensitive Skin, LLC.  You should contact the retailer the items were purchased from.
Only products from SensitiveSkinBrand.com are eligible for a refund.

Please reach out to the Sensitive Skin Team via this page
or call us at 1-813-575-2363 as we can help address any questions or concerns.

If you’d like to know more about our products before purchasing, please get in touch with our team here. We will personally take care of you and will get you answers to any questions you may have. Also, we’re always glad to provide a complimentary sample with any purchase.

We truly desire to offer you the best for your precious skin and look forward to bringing beauty and happiness to you.